Delivery Information

97% of all “in-stock” orders ship from Tumbl Trak within a 1-3 day window after the order is received.

However, these are not guaranteed delivery times. Please refer to your order page for specific expected shipping times and allow 3-5 additional days (depending on your location) for transit. Some exceptions apply.

Many customers order our products as a gift, especially during the holidays. Items are shipped in a nondescript cardboard box or plastic wrapping material. Our company name is printed on the box, but there are no pictures printed on the outside.

Depending on the size and nature of your order, there may be multiple boxes shipped at different times.

For every shipment, you will receive an email shipping notification from either UPS or USPS that will include tracking information as well as an estimated day of delivery. If you do not receive this email, you may log into your account and look for tracking information there as well. Additionally, UPS and USPS offer personalized accounts to better track and manage your shipments. To sign up for your own personalized account, visit UPS.com or USPS.com.

Tumbl Trak is not responsible for damages, shortages or lost shipments occurring in transit.

If you discover an item is damaged or missing, use our Report a Shipping Problem form to let us know about the problem.

Due to the large size of many Tumbl Trak products, your order may need to ship by common carrier, also known as motor freight. 

Orders that ship via motor freight are usually banded to a pallet with plastic banding and may require tools to cut the banding as well as some assembly.

Tumbl Trak is happy to assist their customers with the delivery of motor freight items. However, we have limited control when working with contracted motor freight companies.

Please watch our short video below showing how to accept your shipment.

Our shipping fee covers transit only. Please be aware that additional charges for accessorials such as liftgate, inside delivery, and detention fees are separate and must be prepaid if you choose to utilize them. We recommend hand unloading to minimize costs.

Depending on the size and nature of your order, there may be multiple boxes shipped at different times.

Once an order has been shipped, you will receive a freight notice that will include the date of shipment, name and phone number of the freight company and tracking information, commonly referred to as a Bill of Lading (BOL) or Pro Number.

Tumbl Trak highly recommends that customers contact the freight company to coordinate the day and time of your delivery. Freight companies will not likely give you an exact time for delivery, however, they should be able to give you a delivery window of 2-3 hours.

If you are receiving your freight at a residential address, there may be an additional fee and you may be required to contact the freight company to schedule your delivery.

Damage and missing items can and do happen. Tumbl Trak is not responsible for damages, shortages or lost shipments occurring in transit.

You are responsible for unloading and inspecting the delivery before signing the receipt. The driver may tell you otherwise, so please follow these instructions.

Once your delivery arrives, be sure to inspect for damage, count the pieces, and confirm the quantity on the delivery receipt before you sign it.

If you do not inspect for damage or verify the quantity before signing the delivery receipt and find then damage or a shortage later, this greatly diminishes our ability to help you, especially if more than 5 days have passed since your delivery.

If you discover an item is missing, make note of it on the delivery ticket. Then, use our Report a Shipping Problem form to let us know about the missing item and send us a photo of your delivery ticket.

You have only 5 days to report damage. Damage can sometimes be concealed. Unwrap packages and inspect equipment before the driver leaves.

If you find that an item is damaged, follow the instructions below:

1. Try to refuse only the damaged pieces. They will be returned to our warehouse for repair and claims. You will receive your undamaged merchandise quicker this way without having to pay for new items while you wait for a claim to be processed.
2. Note any damage, even possible damage, on the driver’s delivery receipt or Bill of Lading. If you cannot tell if there is damage to the merchandise, but the carton or packaging is torn, make a note on the receipt starting with the words: “POSSIBLE DAMAGE”. Then, be specific in describing the damage to the carton or packaging.
3. Take photos of the damage and save the packaging.  Without packaging, damage claims can be denied.
4. Keep your copy of the freight bill.
5. Use our Report a Shipping Problem form to let us know about the damage.  You’ll be able to send us photos of the damage and your delivery ticket.

Please note that Carpet Bonded Foam rolls have a protective layer of foam around them and then are wrapped in plastic.  Sometimes customers confuse damage to this outer layer of foam with the actual carpet foam roll.  If you refuse Carpet Bonded Foam as damaged and it is only to the outer layer, there may be returned shipping fees.

If you are in close proximity to our headquarters located in Mt. Pleasant, Michigan, you may wish to pick up your order from our warehouse.

Please schedule an appointment time with your sales representative so they can coordinate with the shipping department to have your items pulled from the shelf and ready when you arrive. Generally, pickups can be scheduled Mon-Fri from 9 am to 4 pm. Pickups that occur outside this time frame must be prearranged and may have an additional fee.

Many Tumbl Trak products are very large, bulky and/or heavy. Be sure to discuss with your sales representative the proper vehicle to bring with you during your customer pickup.

While our warehouse staff is happy to load the equipment into your vehicle, you will be responsible for securing the items with ratchet straps or bungee cords.

Once you arrive, please check in at the main office so they can alert the warehouse staff of your arrival.

Tumbl Trak Headquarters
5747 West Isabella Road
Mt. Pleasant MI 48858

Some GPS units do not recognize this address. You may want to enter Shepherd, MI as the city to ensure it takes you to the correct location.